Privacy policy

Preamble

VORIAGH is committed to respecting the privacy of its customers and in particular their personal data. Please find below information concerning the way in which VORIAGH processes your personal data, collected during your visit to our website, to assure you of our complete transparency. Our privacy policy complies with the European Data Protection Regulation (GDPR), which came into force on 25 May 2018.

Browsing the website https://www.voriagh.com implies acceptance of this personal data protection policy.

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Who is Responsible for Your Personal Data?

The data controller processing your personal data is:

VORIAGH SAS

33 rue des petites écuries

75010 Paris, France

Company registration: 503 887 143 00041 RCS Paris

The website https://www.voriagh.com is hosted on Shopify, which contains our database, which is essential for the proper functioning of the website. Customer account information is also stored there.

For any requests or questions relating to your confidentiality and the processing of your personal data, contact us at:

Email: hello@voriagh.com

Post: VORIAGH SAS, 33 rue des petites écuries, 75010 Paris, France

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What Information is Collected and Why?

VORIAGH collects and uses personal data to provide the best possible service to web users and to ensure proper execution of orders. Some data may be used by our trusted third-party providers who may be granted access where their intervention is essential.

Personal Data We Record:

Orders & Account Creation:

When you create a customer account, our systems record:

- Identification data: postal address, email, gender, telephone number, surname, first name

When your order is confirmed:

- Billing and payment data: means of payment, transaction history, bank transaction number

Passwords and Card Numbers:

Passwords are encrypted and remain secure. Card numbers are also encrypted, and we do not have access to them. Our banking service provider, Stripe, ensures the confidentiality of banking information.

Newsletters:

When you sign up for our newsletter, we collect your email address to send you regular updates. You can unsubscribe at any time:

- By clicking "unsubscribe" at the bottom of newsletters

- From the "newsletters" tab in your VORIAGH account at www.voriagh.com

This action takes effect immediately.

Like most e-commerce sites, we use your browsing data (means of connection, products viewed, etc.) to display advertisements when you visit other websites. This process does not involve personal data and neither the advertising agency nor third-party sites displaying our advertisements have access to your personal contact details.

You can delete cookies from your web browser at any time if you no longer wish to see our advertisements.

Other Data:

We may also collect data relating to:

- After-sales service requests

- Correspondence with customers

- Customer inquiries

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Cookies

What are Cookies?

Cookies allow you to browse the site and are used for site functionality, personalization, performance analysis, and advertising.

Types of Cookies We Use:

Necessary cookies: Essential for site functionality. Disabling them will cause difficulties and prevent access to certain features.

Functional cookies: Memorize your preferences and choices to personalize your experience.

Performance cookies and statistics: Collect information about site usage (number of visits, pages viewed, visitor activity) via Google Analytics and Facebook analysis tools. Help us identify and solve operational problems and improve the site.

Advertising cookies: Record information to send personalized advertisements tailored to your interests. Help us measure advertising activity and audience.

Managing Cookies:

You can deactivate cookies at any time through your browser settings. However, deactivation will prevent access to certain personalized features.

Manage cookies in your browser:

- Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies

- Safari: https://support.apple.com/kb/PH19255?viewlocale=en_US

- Chrome: https://support.google.com/chrome/answer/95647?hl=EN

- Firefox: https://support.mozilla.org/kb/activate-deactivate-cookies

Web Counter Tags:

Some pages may contain electronic images or "counter tags" that count page hits. These may be used with partners to measure and improve page visibility. Information gathered is strictly anonymous and used only for statistics.

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How is This Data Shared?

Some personal data collected may be used by subcontractors who are partners essential for processing and executing orders (warehouse, logistics, carriers, after-sales service, etc.). These partners may only act on the authority of VORIAGH SAS.

We do not sell, rent, or give your data to any third-party company. All data we collect remains with us.

No data may be transferred to countries outside the European Union or countries without adequate protection as deemed by the European Commission. Data may be transferred to persons or authorities whose right of access is recognized by law, regulations, or authorized provisions.

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How Long Do We Retain Personal Data?

Retention periods depend on the purpose for which data is collected:

- Order data: Retained until administrative formalities are completed, then archived

- Newsletter data: Retained until subscription is cancelled

- General account data: Retained for an appropriate period based on legal requirements

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Your Rights Regarding Personal Data

Under French law n° 78-17 of January 6, 1978 (amended August 6, 2004) and GDPR, you have the following rights:

- Right to access: View your personal data

- Right to rectification: Modify incorrect data

- Right to deletion: Request deletion of your data

- Right to object: Object to data processing

- Right to portability: Receive your data in a structured format

How to Exercise Your Rights:

Most data can be modified from your account at www.voriagh.com

For other requests, contact us:

- Email: hello@voriagh.com

- Post: VORIAGH SAS, 33 rue des petites écuries, 75010 Paris, France

We will respond within 48 working hours.

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Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers located at OVH in northern France. All payment information is encrypted and processed through our secure payment provider, Stripe.

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Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page. Continued use of our site after changes constitutes acceptance of the updated policy.

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Contact Us

For any questions about this Privacy Policy or how we handle your personal data: